Frequently asked questions
Need help with an order? Email cs@1stopdining.com. The answers below summarize our policies; follow the links for the full terms and exclusions.
Can I return my purchase?
You may request a return of an eligible item within 60 days of receipt. The item must be new and unaltered, with its original interior and exterior packaging and hardware. Written authorization is required before returning anything. For orders held in storage, the 60-day period begins when the hold starts. Custom, made-to-order, final-sale and other excluded items cannot be returned. Read the return eligibility requirements.
Are there return fees?
Returns carry a 20% restocking fee, reduced to 15% when you choose store credit. Shipping costs are also deducted; original shipping charges are non-refundable and return shipping charges apply. See the refund policy for details.
What should I do if an item arrives damaged or something is missing?
Inspect the shipment when it arrives, record any issue on the delivery paperwork, and email us immediately with photos of the merchandise and packaging. Small-parcel problems must be reported within 3 business days of receipt. Claims are subject to the documentation and acceptance requirements in our damage and claims policy.
Can I cancel an order?
Email your cancellation request as soon as possible. Cancellation is not guaranteed and is unavailable once shipping has begun. Approved cancellations incur a fee of 4.52% of the order total; this may be waived for a store-credit refund. Custom, made-to-order, final-sale, shipped and held orders, shipping-service upgrades, and wire-transfer orders are not cancellable. Requests cannot be processed by phone or live chat. Read the cancellation and payment terms.
When will my order arrive?
Contact us before ordering to confirm availability and current lead times. We will email estimated timing and delay updates, then shipment and tracking details when the order ships. Carrier schedules can vary. See our shipping policy.
Will the delivery team bring furniture inside?
Standard doorstep delivery does not include carrying furniture indoors. White Glove service, available for an additional fee in most regions, includes placement in your chosen room, unpacking, basic assembly and one flight of stairs. Lighting installation and changes to your property are excluded. Check the delivery options and restrictions before ordering.
Should I keep the packaging?
Yes, if you may return the item. Original packaging is required, including after White Glove delivery. Missing packaging can result in additional fees or make the return ineligible. See our return policy.
Can I combine a coupon with another discount?
Coupons cannot be combined with other offers or discounts and do not apply to sale or marked-down merchandise. Product, vendor and collection exclusions also apply. Discounted quotes already include applicable pricing and cannot receive an additional coupon. See our offer and quote terms.
How do I care for my furniture?
Follow the instructions supplied with your product and review our product-care guide for guidance on different materials and finishes.
Where can I read about personal information?
Our privacy policy explains how information is collected, used and shared. Send privacy questions or requests to cs@1stopdining.com.