Refund policy

Returns, refunds and product concerns

For help with a return, damaged delivery, missing item or product defect, email cs@1stopdining.com. Return requests must be made in writing; we cannot process them by telephone.

Requesting a return

You may request a return of an eligible purchase within 60 days after you receive it. Before sending anything back, obtain authorization from 1StopDining customer care. Merchandise must be new and unaltered, with all original interior and exterior packaging and hardware.

If an order is placed in storage for a delayed delivery, its 60-day return period begins when the hold starts, rather than when the merchandise is delivered.

Refund deductions

A 20% restocking fee and shipping costs are deducted from a return refund. If you choose a refund in store credit, the restocking fee is reduced to 15%. Original shipping charges are non-refundable, and return shipping charges also apply.

If the delivery partner cannot complete an upgraded service, we will issue the difference between the upgraded service and the service actually provided.

Items that cannot be returned

• Custom, made-to-order and special-order products; bulk commercial orders; and upholstery made with customer-owned material (COM).
• Floor samples, open-box merchandise and products identified as final sale on their product pages.
• Non-returnable product categories, including mirrors and bedding. Other category exclusions may also apply.
• Lighting fixtures or rugs that have been installed.
• Orders delivered outside the United States.

Custom and special-order furniture, floor samples and COM upholstery purchases are also ineligible for exchanges.

Packaging, pickup and fit

We arrange return transportation only from the original delivery location. Keep the original packaging if you might return your purchase, including when you select White Glove delivery. If packaging is removed, additional charges may apply or the item may no longer qualify for a return.

Measure your room, doorways, elevators and other access points before ordering. If delivery fails because the item will not fit through the access route or into the intended space, the order is handled under this return policy and all applicable fees remain payable.

Color and material variation

Screen settings can change how a color appears. Actual merchandise may therefore look different from an on-screen image. Dye lots, natural materials and handmade production can also produce slight differences in color, tone and texture, as well as minor imperfections. These ordinary variations are not a basis for liability unless the manufacturer verifies a defect.

Damaged, defective or incomplete deliveries

Inspect your delivery when it arrives. Report damage, defects and missing items immediately, and record the problem on the carrier's delivery paperwork. Small-parcel issues must be reported within 3 business days after receipt.

• For deliveries other than small parcels, document any damage or defect when accepting the shipment and report it immediately.
• Photograph the merchandise, box and packaging, and include those images with your written claim.
• Note the issue on the delivery paperwork before accepting the shipment. If you accept delivery without reporting the damage or defect, responsibility for that damage remains with you and the claim will be denied.

Claims that do not meet these requirements are not accepted. Email cs@1stopdining.com to begin a claim.

For an accepted damage or incorrect-item claim, our standard solutions are replacement, repair or store credit. A customer who instead requests a refund must use the return process, including its return shipping charges and applicable fees.

Free gifts do not qualify for damage claims or remedies under the damage policy. Unless a product expressly states that it is rated for commercial use, using it commercially may void warranty coverage and claims.

Freight refusals and delivery failures

Original freight charges remain non-refundable when a shipment is refused, denied or undeliverable because of customer unavailability or site restrictions. The customer is also responsible for resulting return freight, storage, re-routing and other additional costs. These amounts will be deducted from any merchandise credit or refund that may otherwise be available.

Outstanding freight and return-shipping obligations must be paid before 1StopDining provides a resolution, replacement or store credit for a freight-related issue. Freight charges may be treated as non-refundable service costs separately from merchandise value. Purchasing acknowledges that specialized freight transportation is a service whose cost cannot be recovered once provided.

Limited warranty

1StopDining warrants that the products will be free of defects in materials and workmanship when shipped to the customer. For a defect covered by this limited warranty, our sole obligation and the customer's sole remedy is one of the following, chosen by 1StopDining: replacement of the defective product; a partial refund based on a good-faith assessment of the defect; repair; or a refund to the customer of the purchase price paid by the distributor for the defective product.